Policies

Confidentiality - Your Medical Records

Everyone working for the NHS has a legal duty to keep information about you confidential and secure. We will only ever use or pass on information about you if others involved in your care have a genuine need for it.

We will not disclose your information to third parties without your permission unless there are special circumstances, such as when the health and safety of others is at risk.

Subject Access Request Policy

Access to Medical Records and Data Protection Policy

Network Security Policy

Compliments or Complaints

We are always pleased to receive suggestions for improving our services and we like getting compliments as well. We hope you never have cause for serious complaint, but if you think you do, we have a complaints procedure aimed at a quick resolution of any problem. A Complaints Leaflet is available.

In the first instance, please speak to the Complaint’s Manager.

Unacceptable Behaviour

In recent years there has been an increase in the number of incidents involving violence and abuse to staff and visitors on NHS premises.

St Chads Medical Practice is committed to putting patients at the heart of service delivery.  However, there are occasions when patients (or their representatives) can act in a way we consider unacceptable.  The practice has a duty of care to protect and support its staff from incidents of unacceptable behaviour and expects its staff to be treated in a respectful manner. Whilst it is understood that people sometimes get frustrated, we will not tolerate behaviour which is deemed unacceptable, threatening, abusive or unreasonably persistent.

The purpose of this policy is to address instances of unacceptable behaviour which may cause harm or the fear of harm to staff or any person within the Practice.